Previous page Next page Previous page Next page Why doesn’t my watch respond or transfer files after connecting to my computer? Before connecting the watch to the computer with a data cable, please ensure the watch is completely powered off; otherwise, the computer may not recognize the device. Does this watch need to be connected via Bluetooth or require an additional app download? No, all functions of this watch can be used without connecting to other devices or downloading an app. Why doesn’t the watch respond when plugged into the charging cable? Please check if the charging port has loosened or slipped out. Using a non-original Type-C cable may cause a slight looseness. Ensure that the power output of the charger isn’t too high; otherwise, the device may prevent charging to protect itself. How to set up the Parental Control Function? 1. Find it in "Settings". You can set two separate time periods to restrict gaming activity on "Period" 2. Select the active days for the restriction and then switch on. 3. You can require a 6-digit password to access this feature. Details see manual Why did the alarm go off by itself even though I didn’t set it? 1. Please ensure that the AM and PM settings for the time are correct. 2. Please check that the alarm in the "Habit Tracking" feature hasn't been accidentally turned on.