I purchased as a Christmas gift, email arrived as requested, all you receive is a picture of the front of gift card, instructions are to enter PIN number to redeem at checkout. Neither the email or attachment has the PIN number, instructions are for physical card, I.e. scratch panel to reveal PIN, there is no scratch panel as egift card, activation site does not work and after wasting money on the card, alongwith several hours online trying to rectify through Christmas have given up, tried contacting Amazon through their chat system but as it falls outside their returns policy as not physical item am at complete loss here, will try to contact via phone after the holidays as can't believe they are selling unusable items and will not refund, please avoid the headache............Amazon issuing a refund after requesting a call from their customer service department